Return & Exchange Policy
At LUNAWIN Crystal, every piece is handmade with care and intention. Because of this process, small variations in color, shape, or finish are natural and add to the individuality of each item. These details are part of what makes your piece truly unique.
Your happiness matters to us. If you encounter any issue with your order—such as missing items, damage, or quality concerns—please contact us within 7 days of receiving your package at techyyou@techyyou.info. We’ll carefully review your request and provide a solution as soon as possible.
Eligibility for Returns
To be eligible for a return:
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Items must be unused, unworn, and in the same condition that you received them.
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The original packaging and proof of purchase must be included.
⚠️ Please email us at techyyou@techyyou.info before sending any item back. Returns sent without prior approval cannot be accepted.
Damaged or Incorrect Items
If your order arrives with defects, damage, or the wrong product, please get in touch right away with clear photos. This will help us quickly assess the situation and make it right.
Exchanges
If you wish to exchange an item, the quickest method is to return the product first. Once the return is confirmed, you may place a new order for your desired item.
Refunds
When your return is received and inspected, we’ll notify you regarding the status of your refund. If approved, we’ll process a refund to your original payment method within 10 business days.
Please note: your bank or credit card provider may take additional time to post the refund. If more than 15 business days have passed since your refund was approved and you haven’t received it, contact us at techyyou@techyyou.info.