Privacy Policy

This Privacy Policy explains how LUNAWIN Crystal (“we”, “us”, “our”) collects, uses, and shares your personal information when you visit our website, purchase from us, or interact with our services (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Site.

1. Changes to This Policy

We may revise this Privacy Policy from time to time to reflect new practices, legal requirements, or operational changes. Updated versions will be posted on this page, and the “Last updated” date will be adjusted accordingly.

2. Information We Collect

Information You Provide Directly

  • Contact details: name, email address, phone number, billing and shipping addresses.

  • Order details: products purchased, payment confirmation, delivery information.

  • Account details: username, password, login credentials (if applicable).

  • Communications: messages or inquiries sent through our customer service channels.

Information Collected Automatically

When you visit our website, we may collect:

  • Device and browser details

  • IP address

  • Pages viewed, items added to cart, and interactions with our store

  • Cookies and similar technologies (see section on Cookies below)

Information from Third Parties

We may also receive information from service providers such as:

  • Shopify (our e-commerce platform)

  • Payment processors (to handle secure transactions)

  • Shipping partners (to fulfill and deliver your order)

3. How We Use Your Information

We use personal information for purposes including:

  • Processing orders, payments, and returns

  • Delivering products and providing customer support

  • Sending order confirmations, updates, or important service communications

  • Improving and personalizing your shopping experience

  • Detecting and preventing fraud or security issues

  • Marketing, promotions, and advertisements (with your consent where required)

4. Cookies and Tracking Technologies

We use cookies and similar tools to enhance site functionality, analyze usage, and provide tailored experiences. Some cookies are necessary for the website to function, while others support analytics and marketing.

You may disable cookies through your browser settings, but please note that some features may not work properly if cookies are blocked.

For more details on cookies used by Shopify, see Shopify’s Cookie Policy.

5. Sharing of Information

We may share your information in the following situations:

  • With trusted service providers (e.g., payment processors, shipping carriers, IT support)

  • When legally required (e.g., court orders, compliance with regulations)

  • To protect our rights, security, and property, or that of our users

  • With your consent, such as social media integrations or reviews you choose to post publicly

  • In the event of a business transfer (e.g., merger, acquisition, restructuring)

6. User-Generated Content

If you post reviews, photos, or comments on our site or social media, this information will be public. Please be mindful when sharing personal details.

7. Children’s Privacy

Our Services are not directed toward children under 13, and we do not knowingly collect personal information from minors. If you believe a child has provided us with their data, please contact us so we can delete it.

8. Data Retention and Security

We keep your personal data only as long as necessary for the purposes described in this Policy, or as required by law.

While we implement safeguards to protect your information, no method of transmission or storage is completely secure. Please protect your account details and contact us immediately if you suspect unauthorized use.

9. Your Rights

Depending on your location, you may have rights to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Restrict or object to how we process your data

  • Request a copy (data portability)

  • Withdraw consent (where applicable)

  • Opt out of marketing communications at any time via the unsubscribe link in our emails

We may need to verify your identity before processing such requests.

10. International Data Transfers

Because we use Shopify and other service providers, your data may be transferred and processed outside your country, including the United States and Europe. We rely on lawful transfer mechanisms such as contractual clauses approved by regulators to safeguard your information.

11. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact us at:

📧 techyyou@techyyou.info

LUNAWIN Crystal – Customer Support